In the event that you have ordered the wrong size or colour, MARIA FARRO PTY LTD will exchange goods for a different size or colour subject to availability and payment of the delivery costs of the exchanged goods. Please email your request to exchange to mf@mariafarro.com before returning any goods. Cost of returning item to MARIA FARRO PTY LTD—whether within Australia or internationally—must be covered by the customer, whilst the new item's shipping will be covered by MARIA FARRO PTY LTD.

2.1
MARIA FARRO PTY LTD may provide a full refund for any products bought from the MARIA FARRO PTY LTD website at http://www.mariafarro.com (Website) subject to certain conditions. If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods within seven (7) days of your receipt of the goods, you may return them to MARIA FARRO PTY LTD for a full refund provided that you meet all the below requirements:

(a) identify fault or defect, or reason why you do not think the goods match the description on the Website; and

(b) provide proof of purchase of the goods from the Website; and

(c) send the goods to MARIA FARRO PTY LTD in their original condition without being worn or altered (no markings or scratches on the sole, etc). 

If goods are returned outside the policy, they may not be refunded and MARIA FARRO PTY LTD will notify the customer if this is the case. The Buyer will be asked if they want the goods to be sent back to them, with delivery expenses covered by the Buyer. If the Buyer does not pay for the delivery back within 30 days, MARIA FARRO PTY LTD will deem the goods to have been abandoned, including any right of refund.

2.3
MARIA FARRO PTY LTD will not refund any goods for a “change of mind” or “change of heart” or similar. Exchange for another product on our website of equal or lesser value is possible, as is a store credit.

2.4
If you bought your goods from a stockist, retailer, or from somewhere other than from the Website, you will need to seek a refund from that vendor directly.

2.5
If you believe that you are entitled to return the goods under this returns policy please, email mf@mariafarro.com for further directions to return the goods.

Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

3
IMPORT DUTIES AND TAXES
All orders via the online store on this Website are shipped from Sydney, Australia. International orders may incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country. Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country. It is the Buyer's responsibility to be aware of their destination nations import duties and tax rates. MARIA FARRO PTY LTD is not responsible for any import duties or taxes incurred.

4
ONLINE ORDER PROCESSING
Please allow 1-2 business days for your order to be fulfilled in Sydney, Australia. All orders will be updated with a tracking number as soon as the item has been fulfilled. Once the fulfilled order is with the carrier (courier, postal service, etc), MARIA FARRO PTY LTD is unable to redirect, update, or change any originally supplied delivery address information.

5
BREAK-IN PERIOD
As leather is an organic material and it stretches as it adapts to your feet, each new pair of MARIA FARRO footwear may require a break-in period. This varies from person to person, but it is a natural and expected part owning genuine leather footwear. Over time—with each wear—the leather will soften and mould to your foot. A break-in period is not a fault in the product.

Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, Australia, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales, Australia.

8
ORDER DISPATCH INFORMATION

All orders ship from Sydney, Australia.

Australian Orders:

Flat rate of AU$5. Delivery takes approximately 3-10* business days after the order has been collected by the courier.

Standard International Shipping rate of AU$30—AU$45 (depending on your zone). Delivery times vary greatly, depending on your region, the shipping carrier, and your region's current COVID-19 status (eg: if your region is in a strict lockdown, please expect significant delays). During the pandemic, delivery times can take between 1-6 weeks*, sometimes longer. 

* Please note all delivery times are estimates provided by the carrier and are not guaranteed by MARIA FARRO PTY LTD. Once we have fulfilled your order, please await further updates from the carrier. There may be long periods without keystone scans or updates from the carrier depending on the postal/courier system workload and efficiency in your region: unfortunately at the moment, this is normal.

In addition, if your order is significantly delayed, please understand that our customer service staff will do their best to update you where possible, but often only have the very same information available on the tracking portal/website.

Thank you all for your patience and support.