An important note to customers regarding shipping:
Please understand that it is not unusual for packages to be delayed during the COVID-19 pandemic. With border closures in Australia and New Zealand—and less flights, services, etc—it is possible many items are simply held up temporarily. We share your frustration in these delays, but they are for everyone’s safety. Whilst there is little we can do from this end, please rest assured we are doing everything in our power to locate any delayed items and find out their official status from carriers. Please see further information below. Thank you all for your patience and support.

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1. Exchange Policy
In the event that you have ordered the wrong size or colour, MARIA FARRO will exchange goods for a different size or colour subject to availability and payment of the delivery costs of the exchanged goods. Please email your request to exchange to mf@mariafarro.com before returning any goods.

2. Refund Policy
2.1 MARIA FARRO may provide a full refund for any products bought from the MARIA FARRO website at http://www.mariafarro.com (Website) subject to certain conditions.

2.2 If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods within seven (7) days of your receipt of the goods, you may return them to MARIA FARRO for a full refund provided that you meet all the below requirements:
(a) identify fault or defect, or reason why you do not think the goods match the description on the Website; and
(b) provide proof of purchase of the goods from the Website; and
(c) send the goods to MARIA FARRO in their original condition without being worn or altered (no markings or scratches on the sole, etc). 

2.3 MARIA FARRO will not refund any goods for a “change of mind” or “change of heart”.

2.4 If goods are returned outside the policy, they may not be refunded and MARIA FARRO will notify you if this is the case. You will be asked if you want the goods to be sent back to you, but you will be responsible for any delivery costs. If you do not pay for the delivery back within 30 days, MARIA FARRO will deem the goods to have been abandoned by you, including any right of refund.

2.5 If you bought your goods from a stockist, retailer or from somewhere other than from the Website, you will need to seek a refund from that vendor directly.

2.6 If you believe that you are entitled to return the goods under this returns policy please, email mf@mariafarro.com for further directions to return the goods.

2.7 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Import Duties and Taxes
All orders via the online store on this Website are shipped from Australia. International orders may incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country. Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country. It is the Buyer's responsibility to be aware of their destination nations import duties and tax rates. MARIA FARRO is not responsible for any import duties or taxes incurred.

4. Online Order Processing
Please allow 1-2 business days for your order to be fulfilled in Sydney, Australia. All orders will be updated with a tracking number as soon as the item has been fulfilled.

5. Miscellaneous
Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales.

Shipping (please see C-19 update below):

Currently, all orders ship from Sydney, Australia.

Australian Orders:
Flat Rate of AU$5. Delivery takes approximately 5—7* business days.

International Orders:
DHL Express courier rate of AU$30—AU$40 (depending on your zone). Delivery takes approximately 4-8* business days (owing to COVID-19 delays, it could be slightly longer but generally not).

Please note — as of July 16, 2020 — that there are active orders not travelling via DHL Express. These orders were estimated to arrive with 14—21 business days* by their carrier and we are monitoring their progress daily.

* Please note all delivery times are estimates provided by the carrier and are not guaranteed by MARIA FARRO PTY LTD.

COVID-19 SHIPPING UPDATE
Due to the pandemic—border closures, fewer flights, etc— shipping and courier channels are currently experiencing significant delays.

For all international services, we ask you all to please be patient. All orders NOT on DHL Express could take up to (and above) 30 business days to reach destinations such as North America or Europe. We are fulfilling orders immediately and getting them out to courier services as quickly as possible to avoid further delays and help you receive your item as quickly as possible. If your item is delayed, please understand that it is largely out of our hands but we will do our best to work with the courier companies and update you regularly.

Thank you all for your patience and support.