Refund policy
1
EXCHANGE POLICY
EXCHANGE POLICY
In the event that you have ordered the wrong size or colour, MARIA FARRO will exchange goods for a different size or colour subject to availability and payment of the delivery costs of the exchanged goods. Please email your request to exchange to mf@mariafarro.com before returning any goods. Cost of returning item to MARIA FARRO—whether within Australia or internationally—must be covered by the customer, whilst the new item's shipping will be covered by MARIA FARRO.
2
REFUND POLICY
REFUND POLICY
2.1
MARIA FARRO may provide a full refund for any products bought from the MARIA FARRO website at http://www.mariafarro.com (Website) subject to certain conditions. If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods within seven (7) days of your receipt of the goods, you may return them to MARIA FARRO for a full refund provided that you meet all the below requirements:
(a) Identify fault or defect, or reason why you do not think the goods match the description on the Website; and
(b) Provide proof of purchase of the goods from the Website; and
(c) Send the goods to MARIA FARRO in their original condition without being worn or altered (no markings or scratches on the sole, etc).
2.2
If goods are returned outside the policy, they may not be refunded and MARIA FARRO will notify the customer if this is the case. The Buyer will be asked if they want the goods to be sent back to them, with delivery expenses covered by the Buyer. If the Buyer does not pay for the delivery back within 30 days, MARIA FARRO will deem the goods to have been abandoned, including any right of refund.
2.3
MARIA FARRO will not refund any goods for a “change of mind” or “change of heart” or similar. Exchange for another product on our website of equal or lesser value is possible, as is a store credit.
2.3
MARIA FARRO will not refund any goods for a “change of mind” or “change of heart” or similar. Exchange for another product on our website of equal or lesser value is possible, as is a store credit.
2.4
If you bought your goods from a stockist, retailer, or from somewhere other than from the Website, you will need to seek a refund from that vendor directly.
If you bought your goods from a stockist, retailer, or from somewhere other than from the Website, you will need to seek a refund from that vendor directly.
2.5
If you believe that you are entitled to return the goods under this returns policy please, email mf@mariafarro.com for further directions to return the goods.
If you believe that you are entitled to return the goods under this returns policy please, email mf@mariafarro.com for further directions to return the goods.
2.6
Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.